(4.0 / 5)1011+ Ratings

Claire's Reviews

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Overall Rating

4.0
2 Reviews
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About Claire's

Claire's is a popular retailer known for its fashion jewelry and accessories. They offer a wide range of products including jewelry, hair accessories, beauty products, bags, and toys. They also have a special collection called Claire’s Club, designed exclusively for kids aged 3–6. One of their unique services is ear piercing, with kits available from $29.99. They also have a rewards program called C.CLUB, which offers exclusive rewards and perks to its members. Their website offers online shopping with free shipping on orders over $20. They often have sales and discounts, such as up to 50% off on almost everything. They also collaborate with new visionaries for their collections. Their product range is constantly updated with new arrivals and they also have special collections for occasions like Easter and Saint Patrick’s Day.

Claire's Pros & Cons

Pros:

  • Friendly Employees: Some customers have reported friendly and helpful employees, such as Sharon at one location.
  • Employee Benefits: Employees at Claires.com enjoy benefits like dental, health, disability insurance, 3 weeks of vacation per year, additional sick days, and 401k.

Cons:

  • Poor Customer Service: Many customers have reported unprofessional and rude service, including issues with piercings, refunds, and customer support.
  • Quality Issues: There have been complaints about the quality of products, such as earrings falling out and incorrect orders.
  • High Prices: Consumers have noted that the prices are high and not always reflective of the quality of service or products.
  • Refund and Cancellation Issues: There have been numerous complaints about difficulties in getting refunds and resolving issues with orders.
  • Unprofessional Workplace Environment: Some employees have reported a lack of professionalism and respect within the workplace, contributing to high turnover rates.

Claire's Coupon & Discount Codes

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Claire's Customer Reviews (2)

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Lea Schultz
Lea Schultz
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Feb 12, 2023
Teri Taylor
Teri Taylor
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Feb 7, 2023

Claire's Customer’s Q&A

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Claire's Features and Benefits

Claires.com is a global brand powerhouse for self-expression, creating exclusive, curated, and fun fashionable jewelry and accessories. It also offers world-leading piercing services. The company operates under two brand names: Claire’s and ICING.

Key features and benefits of shopping at Claires.com include:

  • C.CLUB Loyalty Program: This is a free customer loyalty program where you can earn points on every purchase and get rewards to spend in-store and online. You can also enjoy free shipping twice a year with no minimum spend, receive a special birthday offer, and be the first to know about special offers, events, and awards.

  • Wide Variety of Products: Claires.com offers a wide variety of trendy clothing and accessories for young people.

  • World-Leading Piercing Services: Claires.com provides an industry-leading and sterile experience for piercings. Services are provided by well-trained employees.

  • Employee Benefits: Employees at Claires.com enjoy benefits such as dental, health, disability, 3 weeks vacation per year, additional sick days, and 401k. Employee perks include 50% off store merchandise, discounted movie tickets, discounted dry cleaning service with pick up at the office, free fitness center, discounted wireless phone bills, and flexible working hours.

Claire's Pricing

Claire's offers various promotions and discounts, including:

  • New Low Prices: Hundreds of items are now at new low prices without sacrificing quality.
  • C.CLUB Member Exclusive: Spend $25+ from March 21, 2024, to March 31, 2024, to get $10 off $10+ from April 11, 2024, to April 21, 2024.
  • In-Store Starter Kit Pricing: May vary, excludes cartilage and nose piercing. 20% off in-store purchase excludes ear piercing starter kit.
  • Hair Claws: $5 hair claws while supplies last, excluding branded styles.
  • Buy 3 Get 3 Free: On select items, excluding gift cards and piercings.
  • Free Earrings: C.CLUB members can receive a pair of earrings valued at up to $10 each month for a year with the purchase of a piercing starter kit.

For the most current and detailed pricing information, visit claires.com.

About claires.com Payment Method?

At Claires.com, payment for all goods must be made by credit or debit card. They accept payment with Visa, MasterCard, American Express, and Discover. Please ensure that the payment information you supply is accurate and you are duly authorized to use the designated payment method.

Claire's FAQs

FAQ

How To Open A Claire's Account?

To open an account on Claires.com, follow these steps:

  1. Visit the Claires.com website.
  2. Click on the "Create Account" option.
  3. Fill in the required details such as email, mobile number, and create a password.
  4. There's an option to sign up for email updates on special offers, events, awards, and more. If interested, tick the checkbox.
  5. There's also an option to join the C.CLUB and earn points for purchases in store and online. If interested, agree to the C.CLUB Terms & Conditions.
  6. Click on "Complete Sign Up" to finish the process.

Remember, by clicking “Complete Sign Up” you agree to their Terms of Use & Privacy Policy. Enjoy shopping at Claires.com!

FAQ

Claire's Alternatives

Here are the top 10 alternatives to Claires.com:

  1. Francesca's: Known for its fun and colorful jewelry, Francesca's is an affordable and tween-friendly boutique.
  2. Etsy: An online marketplace where you can shop for handmade, vintage, custom, and other unique gifts.
  3. Forever21: Known for its quirky and camp clothing and accessories that can definitely be tween and teen-friendly.
  4. SHEIN: One of the biggest fast-fashion companies in the world right now, Shein has nearly everything you could ever want, including fun accessories and jewelry for any age.
  5. Girl’s Crew: A brand made up of young creators, designers, and innovators that are dedicated to bringing colorful and playful accessories to everyday life.
  6. Justice: An iconic clothing store for girls and tweens, Justice offers fun, colorful, and stylish clothing for young girls.
  7. Kohl’s: A super family-friendly store that has an awesome collection for kids.
  8. Forever21.com: The authority on fashion & the go-to retailer for the latest trends, styles & the hottest deals.
  9. HotTopic.com: From band tees, pop culture-inspired collections and on-trend accessories, to anime merch and the hottest fashion apparel.
  10. ShopJustice.com: Justice's online clothing store for girls and tweens in styles she loves.

These alternatives offer a variety of products similar to Claires.com, from clothing and accessories to unique handmade items.

FAQ

What are Claire's delivery options within the UK?

Claire's offers Click & Collect (2-4 hours), Tracked Delivery (3-4 working days), Express Delivery (next working day), and Saturday Delivery (for orders booked by 2PM GMT on Friday).
FAQ

How much does Claire's charge for Tracked Delivery within the UK?

Claire's charges £3.99 for Tracked Delivery within the UK, but it's free for orders over £25.
FAQ

What is Claire's delivery time for Central, South & North America?

Claire's delivery time for Central, South & North America is 6-10 working days, and the delivery fee is £13.99.
FAQ

What are Claire's accepted payment methods?

Claire's accepts Visa, MasterCard, PayPal, and Klarna.
FAQ

Can I return items to Claire's?

Yes, you can return items to Claire's within 28 days of delivery, either in-store or by post, provided they are in their original and unspoilt condition, together with your order summary.
FAQ

About claires.com Prices and Cost?

Claire's offers a wide range of products with varying prices. They have jewelry, hair accessories, beauty products, and more. They often have promotions such as up to 50% off on almost everything, and free shipping on orders over $20. They also offer an extra 29% off when you spend $29 or more. In terms of specific products, their ear piercing kits start from $29.99. They also offer a variety of earrings such as 14kt Yellow Gold 3mm Ball Studs for $55.99, Disney Stitch Piercing Style for $54.99, and 14kt White Gold 3mm Lab Grown Pink Sapphire Studs for $99.99 among others. Please note that prices may vary and it's best to check the website for the most accurate and up-to-date information.

FAQ

About claires.com Popular Products and Services?

Claire's is a popular retailer known for its fashion jewelry and accessories. They offer a wide range of products primarily aimed at tween and teen girls. Some of their popular categories include jewelry, hair accessories, beauty products, and bags. They also have a special collection called Claire’s Club, designed exclusively for kids aged 3–6. In addition to these, they have recently launched new brands offering plush toys, hair & beauty accessories, and more. One of their unique services is ear piercing, with kits starting from $29.99. They also offer a variety of ear piercing styles, including Disney Stitch and Hello Kitty, and a range of studs made from different materials like 14kt white gold and yellow gold. They also have an exclusive range of lab-grown gemstone studs. Claire's also offers a rewards program called C.CLUB for exclusive rewards and perks..

FAQ

Can I order online from Claire's website?

Yes, you can order online from Claire's website. They offer a wide range of products including jewelry, hair accessories, beauty products, and more. They also provide free shipping for orders over a certain amount. Additionally, they offer an online exclusive of up to 50% off on almost everything. You can also choose to pick up your order in-store within 2 hours of placing it online. Please note that the availability of products and offers may vary based on your location.

FAQ

What is the return policy of Claires.com?

The return policy of Claires.com is as follows:

Items must be returned in their original and unspoilt condition along with the order summary within 28 days, either in-store or by post. The company reserves the right to refuse to exchange or refund items that are not returned within 28 days of delivery. Refunds will be made through the original payment method.

In the interests of hygiene and for your protection, the company does not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose. No refund or exchange is given on gift cards and on opened blind bags unless faulty.

Orders made with Paypal payment cannot be refunded in store. You can exchange your order in store, but in the event of a refund request, you must return your package by post. Postal returns can take up to 10 days to reach the company but once received, they promise to process your order within 24 hours. They will refund your payment within 30 days.

Please note that you will need to pay for the postage but the company will refund the delivery charge if they have made an error in their dispatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. The company will not refund charges incurred by you from private carriers.

If you require advice on returning by post, please contact customer service. Returns and Refunds are not available in-store for Direct Delivery packages, they must be returned to the company by Post.

FAQ

How long does it take to receive my order from Claires.com?

The delivery time for orders from Claires.com depends on the type of delivery chosen. For Tracked Delivery, it takes 3 - 4 working days. If you choose Express Delivery, your order will arrive the next working day for orders booked by 2PM GMT. There's also a Saturday Delivery option for orders booked by 2PM GMT Friday. For deliveries to Central, South & North America, Far East & Australia, and Africa & Asia, it takes 6 - 10 working days. If you're in the US, Standard (Ground) Shipping takes up to 7 business days, Express Shipping takes up to 3 business days, and Next Day Shipping takes up to 2 business days. Please note that orders are processed Monday - Friday (excluding weekends and holidays).

FAQ

claires.com Return Policy?

Here are the details of the Return Policy and Shipping Policy for claires.com:

Return Policy: - Items must be returned in their original and unspoilt condition along with the order summary within 28 days, either in-store or by post. - The company reserves the right to refuse to exchange or refund items that are not returned within 28 days of delivery. - Refunds will be made through the original payment method. - In the interests of hygiene and for your protection, they do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose. - No refund or exchange is given on gift cards and on opened blind bags unless faulty. - Orders made with Paypal payment cannot be refunded in store. You can exchange your order in store, but in the event of a refund request, you must return your package by post.

Shipping Policy: - Standard shipping: $7.99 - Express shipping: $13.99 - Next-day shipping: $24.99 - Standard shipping does not include express or next-day shipping. Please allow additional transit time for rural and remote locations. - Standard shipping to Alaska, Hawaii, and Puerto Rico is available for $12.99. - Shipping, handling, and surcharges are not refundable. If you receive an incorrect item or damaged merchandise, please contact Customer Support.

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